Terms and Conditions
Welcome to Ballonz. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and/or purchasing from us, you agree to these Terms and Conditions in full.
1. Company Information
This website is operated by BALLONZ LTD, registered in the United Kingdom.
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@ballonz.com
2. Eligibility
By using our website or purchasing our products, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian.
3. Products and Descriptions
We make every effort to ensure that product descriptions, images, and details on our website are accurate. However, slight variations in color, texture, or size may occur due to manufacturing processes, screen displays, or natural material differences.
4. Pricing and Payments
All prices are listed in GBP (£) and include applicable taxes unless otherwise stated. We reserve the right to update product prices at any time. Payments must be completed at the time of order using the available payment methods on our website.
5. Shipping and Delivery
We aim to process and ship all orders promptly. Delivery times may vary depending on the destination and courier service. We are not responsible for delays caused by customs clearance, courier issues, or unforeseen circumstances.
6. Returns and Refunds
We want you to be fully satisfied with your purchase. If you wish to return a product, please contact us within 14 days of delivery. Returned items must be unused, in their original packaging, and in resalable condition. Certain items, such as used or damaged products, may not be eligible for return. Refunds will be processed via the original payment method.
7. Intellectual Property
All content on this website, including logos, images, product descriptions, and text, is the property of BALLONZ LTD and is protected by copyright and trademark laws. Unauthorized use or reproduction is prohibited.
8. Liability
Our products are designed to support wellness, posture, and comfort. They are not medical devices and should not replace medical treatment or professional healthcare advice. BALLONZ LTD shall not be held liable for any injuries, damages, or losses resulting from misuse of our products.
9. Privacy
We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
10. Changes to Terms
We reserve the right to update or amend these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
📌 By continuing to use our website and services, you agree to these Terms and Conditions.