Privacy Policy

At Ballonz, operated by BALLONZ LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.

1. Company Information

BALLONZ LTD
128 City Road, London, EC1V 2NX, United Kingdom
Email: info@ballonz.com

2. Information We Collect

When you interact with our website or services, we may collect the following information:

  • Personal information such as name, email address, billing and shipping address, phone number, and payment details.

  • Account information if you choose to create an account.

  • Order details including products purchased and purchase history.

  • Technical information such as IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Provide customer service and respond to inquiries.

  • Send service-related updates and, where consent is given, marketing communications.

  • Improve our website, products, and customer experience.

  • Comply with legal obligations and prevent fraudulent activity.

4. Cookies

Our website uses cookies to improve functionality, enhance your browsing experience, and analyze website traffic. You may disable cookies in your browser settings, but some features of the website may not function properly.

5. Sharing Your Information

We do not sell your personal data. We may share your information only with:

  • Service providers such as payment processors and delivery couriers.

  • Legal authorities where disclosure is required by law.

  • Successors in the event of a business transfer, such as a merger or acquisition.

6. Data Security

We take appropriate technical and organizational measures to safeguard your personal information against loss, theft, or unauthorized access. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data where applicable.

  • Object to or restrict the processing of your data.

  • Withdraw consent to marketing communications at any time.

Requests can be made by contacting us at info@ballonz.com.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, policies, or practices of third-party websites and encourage you to review their privacy policies before providing personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the effective date clearly displayed.

11. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

📌 By using our website or purchasing from us, you consent to the practices described in this Privacy Policy.